>>SKIP to: RETURNS section
- We ship Mon-Fri (except major holidays). Orders received by 1pm (GMT +2) ship same business day
Orders received after 1pm ship next business day.
- All orders receive an email with a tracking # when order ships
ORDERS SHIP FROM: UTRECHT, Netherlands
(in # of business days) using our ground service
You may return new, unopened items within 14 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.) we'll be happy to pay the return shipping costs, and get the right inks out to you right away. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.